R36S UK delivery and returns explained

Every R36S ordered from our UK store ships with free tracked delivery to your door, and you have 14 days from receiving it to change your mind and return it. There is no delivery charge to add at checkout and no minimum order.

Below we explain how delivery and tracking work, what happens if a parcel seems stuck, and exactly how returns and refunds are handled, so you know where you stand before you order.

Delivery: free and tracked on every order

Whichever version you choose, the 64GB model at £59.99 or the 128GB model at £69.99, UK delivery is free. That also applies if you add the Protect bundle for £12.99. The price you see when you choose your colour and storage is the price you pay.

Every parcel is tracked. Once your order has been sent, you receive tracking details by email so you can follow it until it arrives. If you are buying the R36S as a present, tracking also makes it easy to plan when to wrap it.

How to follow your parcel

Keep the confirmation email we send when you place your order, along with the tracking email that follows. The tracking link shows where your parcel is and when it has been delivered.

• Check the address: make sure your delivery address, including flat number and postcode, is correct at checkout
• Watch your inbox: including the spam or promotions folder, so you do not miss the tracking email
• Keep your order number: it is the quickest way for us to find your order if you get in touch

What if your parcel seems delayed?

Tracking updates are not always instant, and a parcel can sit on the same status for a while before moving again. If the tracking has not changed for some time, or it says delivered but you cannot find it, check with neighbours and around your property first, then email us.

Write to [email protected] with your order number and a short description of the problem. We provide UK customer support by email and will look into it with you. Having the order number in your first message saves a round of back and forth.

What arrives in the box

The R36S comes ready to play: the console runs ArkOS on its 3.5-inch IPS display and the games are already on the card, 15,000+ on the 64GB version and 30,000+ on the 128GB version. You do not need to set anything up before your first session. If you are new to the menus, our ArkOS and RetroArch guide explains them in plain English.

If you added the Protect bundle, you will also receive a protective case and 4 tempered glass screen protectors.

Ordering the R36S as a gift

Plenty of R36S consoles are bought as presents. Because delivery is tracked, you can see when the parcel has arrived and plan around it. If you want to keep it a surprise, choose a delivery address where someone can receive it for you. The 14-day cancellation period starts when the goods are received, so keep that date in mind if the present will be opened later.

Returns: your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days without giving a reason. The 14 days start the day after you, or someone you nominate, receive the goods.

Here is how it works in practice:

• Tell us: email [email protected] within the 14 days, with your order number
• Send it back: return the console within 14 days of telling us you wish to cancel
• Get your refund: we refund all payments received from you within 14 days of receiving your cancellation notice

Your statutory rights under the Consumer Rights Act 2015 are not affected if the goods are faulty or not as described. Our full policy is on the returns page.

Tips for a smooth return

Returns are rarely needed, but if you do send the R36S back, a little care makes the process quicker. Pack the console securely, ideally in its original packaging, and include anything that came with it. Keep proof of postage until your refund has gone through.

If you have only had a small problem, such as not finding a game or not knowing how to save, email us before deciding to return it. Many first-day questions are answered in a couple of lines, and our guide on adding games to the R36S covers the most common one.

Why buying direct makes delivery and returns simpler

When you order from our store, there is one seller to deal with for the whole journey: the order, the tracking, any questions and any return. On a marketplace, the listing, the seller and the returns process can all differ from one listing to the next. We compare the two in R36S on Amazon UK vs the official store.

If you are ready, choose your R36S colour and storage here. If you are still deciding where to buy, read where to buy the R36S in the UK.